Casino / Mobile
These terms set out what you can expect from us and what we ask of you when you use your 1xbaji account — covering everything from wallet transactions with Nagad and Rocket to how we handle account access. Access to this platform depends on your local law and eligible regions; please review these terms carefully before you continue.
By creating and using a 1xbaji account, you confirm that you have read these terms and agree to be bound by them. We may update these terms when our services change — the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. These terms apply to all activity you carry out while logged in: placing bets, making wallet deposits through Nagad or Rocket, withdrawing funds, and using any game or feature available in the lobby. Where a specific product area — such as live casino tables or sports markets — carries its own supplementary rules, those rules apply alongside these terms, not instead of them. Eligibility to use this platform depends on your local law and the regions we currently support. We do not represent that access is lawful in every jurisdiction. It is your responsibility to check whether using this service is permitted where you are. If you are in a region where access is restricted, these terms do not create any entitlement for you to use the platform. Questions about eligibility can be directed to our support team through the contact paths listed further down this page.
Understanding the boundary of this policy helps you know exactly where to look when a question comes up. These terms cover your account directly — not the broader internet or third-party services you may reach from our pages.
Your login credentials, session security, account wallet balance and the actions you take while signed in are all governed by these terms. If you need to update your registered details or review your transaction history, the process for doing so is set out in your account dashboard after login.
Deposits made through Nagad, Rocket or other supported payment methods, along with any withdrawal requests, fall within this policy. Transaction records are visible in your account wallet section. Any dispute about a specific transaction should be raised with our support team using the reference shown in that record.
Games available in the lobby — including titles from studios such as Pragmatic Play, Habanero and CQ9 — are covered by these terms when you access them through your account. Game-specific rules displayed inside each title also apply. We do not control how individual game mechanics work; those are determined by the studio that built the title.
Links from our pages to external sites, and payment processors operating outside our direct control, are not covered by these terms. We are not responsible for the content, policies or practices of third-party services. Review the terms of any external service separately before using it.
These terms are not just obligations — they also set out what you can do. Your account gives you access to a clear record of your activity, the ability to correct inaccurate details, and a path to raise questions or request changes through our support team. When you log in, your wallet history and recent transaction records are visible without needing to contact us first. If any detail on your account appears incorrect — a registered name, a contact address or a linked payment method — you can update it through the account settings page. Where a change requires identity verification, the instructions for completing that step are shown in the same screen. You have the right to ask us about how your account data is held and to request a copy of the records we keep on your account. Any such request should be sent to us in writing through the support channels below. We aim to respond within the period required by applicable rules in supported regions.
Your full transaction history — deposits via Nagad or Rocket, withdrawals and game activity — is accessible in the wallet section of your account dashboard. No support request is needed to view these records.
If your registered name, contact information or linked payment details are wrong, head to account settings to submit the correction. The page will tell you if identity documents are needed before the change is saved.
If any part of these terms is unclear or you believe a rule has been applied incorrectly to your account, contact our support team with your account reference and a short description of the issue. We handle these through the contact paths in the support section below.
You may ask for a summary of the personal data we hold on your account. Submit this request in writing via our live chat or email support route. Availability of this right may depend on your region and local law.
If a question about these terms comes up — or if you need to raise a concern about how a rule has been applied to your account — these are the contact routes we keep open. Have your account reference ready before you get in touch; it helps us find your record quickly.
Start a live chat session from the support icon in your account. This is the quickest path for questions about wallet transactions, account access or how a specific term applies to your situation.
For written policy queries — including data requests or formal concerns — send us an email through the address shown in the contact section of your account settings. Include your account ID and a clear description of your question.
The help section inside your account lists common questions about these terms, wallet rules and account management. Check there first — many questions about Nagad deposits, Rocket withdrawals and account verification are answered without needing to contact the team.
We keep these terms current and apply them consistently across all accounts. When a term changes, we update this page and notify active account holders through the contact address on their account before the change takes effect. Your account data is held only for as long as it is needed to operate your account and meet any obligations under applicable rules in supported regions.
We hold your account data — including transaction records for Nagad, Rocket and other supported payment rails — for the period required by applicable rules. When that period ends, data is deleted or anonymised. The current retention period is shown in the privacy section of your account settings.
We use session cookies to keep your account secure while you are logged in and to remember your preferences across visits. Cookie settings can be adjusted from your browser. Disabling certain cookies may affect how account features work on your device.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can review the session records and act on your account. Do not share your password with anyone.
When these terms are updated, we post the revised version on this page and note the date of the change. If an update materially affects your rights, we send a notice to the contact address on your account before it takes effect. Continued use of your account after that point means you accept the updated terms.
These are the questions we hear most often about how our terms work, what they cover and what to do when something is unclear. If your question is not here, the support routes above are the next step.
Yes. Any transaction you make through a supported payment method — including Nagad and Rocket — is covered by these terms. Your deposit and withdrawal records are visible in the wallet section of your account. If a transaction looks wrong, raise it with our support team and include the transaction reference shown in your wallet history.
We post the updated version on this page and note the change date. If the update materially affects your account rights, we send a notice to your registered contact address before it takes effect. Continuing to use your account after the notice period means you have accepted the revised terms. You can check the current version here at any time.
Access depends on your local law and the regions we currently support. We do not confirm that use is lawful in every location. It is your responsibility to check whether this service is permitted where you are. If you are unsure, review the eligibility section in your account or contact our support team before continuing.
Send a written request through email support or live chat, including your account ID. We will confirm what records we hold and how long they are retained. Availability of this right may depend on your region and applicable local rules. The contact details for this request are in the support section of your account settings.
Contact our support team through live chat or email with your account reference and a clear description of the concern. We review each case against the current terms shown on this page. If the concern relates to a specific transaction, include the reference from your wallet history so we can locate the record quickly.
Yes. Individual games — including titles from studios like Habanero, CQ9 and Pragmatic Play — may carry their own in-game rules displayed before you start a session. Those rules apply alongside these terms, not in place of them. If there is a conflict between a game rule and these terms, these terms take precedence unless the game rule is more specific to that game mechanic.