1xbaji Privacy Policy: How We Handle Your information
When you use your 1xbaji account — whether you are checking your wallet, making a Nagad transfer or reaching out to support — we collect only the information needed to keep that account working for you. This policy explains what we collect, how we use it, and what choices you have, in plain terms. Access and eligibility depend on your local law and the regions where our service is available.
Account data handled securely
Nagad, Rocket, bKash wallet context
Your rights, clearly explained
Contact route always open
POLICY POSTURE
What Data We Collect and Why
We collect the information you provide when you open an account — name, contact details, and the payment method you register, such as bKash, Nagad or Rocket. When you make a deposit or request a withdrawal through one of those wallets, a transaction record is created and stored against your account. We also collect device and session data — the type of device you use, your browser session identifiers and the pages you visit on our site — so that the account interface works correctly across mobile and desktop. We do not sell your personal information to third parties. We share data only where it is necessary to process a transaction, fulfil a support request, or comply with an obligation under the law of an eligible region. Any third-party service that receives data from us — such as a payment processor handling your Rocket transfer — is required to handle it under terms consistent with this policy. You can ask us at any time what data we hold about your account; the contact route is in the Support section of this page. This policy applies to users in regions where 1xbaji is accessible under local law.
bKash
bKash wallet transactions are logged as account records; we do not store your bKash PIN or OTP.
Nagad
Nagad transfers appear in your transaction history; only the amount, date and status are held by us.
Rocket
Rocket payment references are retained for verification and dispute resolution, not for marketing use.
INSIDE AND OUTSIDE
Where This Policy Applies
Not every data point you encounter on our platform originates with us, and this policy is clear about the boundary. What happens inside your 1xbaji account — login events, wallet records, game session logs — is under our control and our responsibility. What happens on a third-party site or wallet provider's own system is governed by that party's own policy. We aim to be specific about that line so you know exactly where your rights under this policy begin and end. If you are unsure whether a particular data question falls within our scope, reach out via the support route listed below and we will confirm.
Account access and login
Any data generated when you log in, reset a password or update your account profile falls fully within this policy. We control how that data is stored and who can view it.
Wallet transactions
Deposits and withdrawals through bKash, Nagad and Rocket are covered here as transaction records. The wallet providers themselves operate under their own separate privacy terms.
Site content and game activity
Your session activity on our pages — which games you open, how long a session runs — is logged for account security and service improvement. It is not shared with game studios.
Third-party services
Links to external sites, social platforms or third-party tools that appear on our pages are outside our policy scope. We do not control how those services handle your data once you leave.
YOUR ACCOUNT CHOICES
Practical Rights You Hold Under This Policy
You have the right to know what personal data we hold about your account, and to ask us to correct anything that is inaccurate. If you have registered a mobile wallet number — bKash, Nagad or Rocket — and that number has changed, you can request an update through your account settings or by contacting support directly. You can also ask us to explain why a particular piece of data was collected, how long we keep it, and who has access to it. Where local law in an eligible region supports it, you may request deletion of account data, subject to any retention obligations that apply to financial records. None of these actions require legal language or formal letters — a clear written message to our support team is enough to start the process. We aim to respond to every data question through the contact route shown in the Support section of this page.
Review your records
Log in and open your account dashboard to see your transaction history, session log and registered payment details. If anything looks wrong, note it before contacting support.
Correct account details
You can update your registered mobile number, email address or wallet reference from account settings. Changes to payment method details may require identity verification as shown in the update flow.
Ask a data question
Send a written message to our support team naming the specific data point you are asking about. We will confirm whether we hold it, why, and how long it is retained.
Request support on deletion
Where eligible under local law, you may request removal of personal data not required for active account or financial record-keeping. Start the request through the privacy contact route below.
REACH US DIRECTLY
Privacy Contact Routes
If you have a question about how your data is handled — or if you want to act on any of the rights described above — these are the ways to reach the right team. Each route below goes to an account-support path, not a general enquiry queue.
Live Chat Support
Open the chat widget from your account dashboard after login. Describe your data question and our team will route it to the right person. This is the quickest path for account-specific queries.
Email Contact
Send your privacy question to the support email address shown in your account settings page. Include your registered contact detail so we can match your message to the correct account record.
Account Help Centre
The Help Centre accessible from your logged-in account contains written steps for common data requests — updating a wallet number, downloading a transaction record or submitting a correction request.
HOW WE HANDLE DATA
Data Handling and Account Security Practices
Keeping your information safe is an ongoing operational responsibility, not a one-time setup. We apply access controls so that only the account-management functions that need your data can reach it. Cookie data collected during your session is used to keep you logged in and to remember your account preferences — it is not used to build advertising profiles. Transaction records linked to bKash, Nagad or Rocket payments are kept for the period required to meet financial record obligations in the eligible regions where the platform operates. When that retention period ends, records are removed from active systems. If our data handling practices change in a material way, we will update this policy and the change date will be visible at the top of this page. The current version is always the one at this URL.
Access controls
Your account data is accessible only through authenticated login. Internal access is restricted to the account functions that require it — your wallet history is not visible to unrelated parts of our system.
Cookie handling
Session cookies keep your account active during a visit. You can manage cookie preferences through your browser settings; clearing cookies will end your current session and remove saved preferences.
Retention periods
We keep account and transaction data for the period required under financial record obligations in the regions we serve. Data no longer needed for account, legal or dispute purposes is removed from active storage.
Policy updates
When this policy is updated, the revised version replaces the previous one at this URL. The date at the top of the page shows when it was last changed. Continued use of your account after an update means you have seen the revised terms.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often about how your data is handled at 1xbaji. If your question is not here, the support contact routes above will get you a direct answer.
What personal information does 1xbaji collect when I open an account?
We collect the name, contact details and payment method you provide during account setup — for example, your registered bKash or Nagad number. We also collect device and session data needed to run your account correctly. We do not collect more than is needed for those purposes.
Does 1xbaji share my data with third parties?
We share data only where it is necessary — to process a wallet payment through Nagad, Rocket or bKash, to respond to a support request, or to meet a legal obligation in an eligible region. We do not sell your personal data. Third parties who handle data on our behalf are required to treat it under terms consistent with this policy.
How can I see what data you hold about my account?
Log in to your account and open the dashboard — your transaction history and registered payment details are visible there. For a broader record of what we hold, send a written request through live chat or the support email shown in your account settings. We will confirm what is held and why.
Can I ask you to correct or update my information?
Yes. You can update your registered mobile number, email address or wallet reference from your account settings page. Changes to payment details may require identity verification as shown in the update flow. If the settings page does not cover your specific correction, contact support directly.
How long does 1xbaji keep my transaction records?
Transaction records linked to bKash, Nagad and Rocket payments are kept for the period required under financial record obligations in the eligible regions where the platform operates. Once that period ends, records are removed from active systems. You can ask support for specifics relevant to your account region.
Does this policy apply to me if I am in Bangladesh?
This policy applies to accounts in regions where 1xbaji is accessible under local law. Access and the rights available to you depend on your local law and eligible region. If you are unsure whether your use is covered, check your local regulations or contact support for clarification.
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